Shipping Methods
We offer the following shipping methods:
- Standard Shipping (5-7 business days)
- Express Shipping (2-3 business days)
- Overnight Shipping (1 business day)
- International Shipping (10-15 business days)
Shipping Rates
Shipping rates are calculated based on:
- Order total
- Shipping method selected
- Delivery location
- Package weight and dimensions
Free Shipping
We offer free standard shipping on orders over $50. This promotion may be subject to change without notice.
Order Processing Time
Orders are typically processed within 1-2 business days. During peak seasons, processing time may be longer.
Delivery Time Estimates
Delivery time estimates begin after order processing is complete. Actual delivery times may vary based on location and carrier performance.
Tracking Information
Once your order ships, you will receive a tracking number via email. You can track your package on our website or the carrier's website.
International Shipping
International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in our shipping rates.
Shipping Restrictions
We cannot ship to the following locations:
- PO Boxes (for some shipping methods)
- Military addresses (APO/FPO)
- Certain international destinations
Multiple Shipments
If your order contains multiple items, they may be shipped separately to ensure timely delivery.
Delivery Issues
If your package is lost, damaged, or not delivered, please contact us immediately. We will work with the carrier to resolve the issue.
Failed Delivery Attempts
If delivery fails due to incorrect address or recipient unavailability, additional shipping charges may apply for redelivery.
Weather and Unforeseen Circumstances
We are not responsible for delays caused by weather conditions, natural disasters, or other circumstances beyond our control.
Package Security
All packages are insured against loss or damage during transit. Please inspect your package upon delivery and report any issues immediately.
Address Accuracy
Please ensure your shipping address is accurate. We are not responsible for packages delivered to incorrect addresses provided by customers.
Policy Updates
We may update this shipping and delivery policy from time to time. Changes will be effective immediately upon posting on our website.
Contact Us
For shipping-related questions, please contact us at shipping@cateyes.com or call our customer service.
Last updated: February 12, 2026