Return Period
You may return most items within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging.
Eligible Items for Return
The following items are eligible for return:
- Unused products in original packaging
- Products with manufacturing defects
- Wrong items delivered
- Damaged items received
Non-Returnable Items
The following items cannot be returned:
- Perishable items
- Personal care products
- Custom or personalized items
- Digital downloads
- Items marked as final sale
Return Process
To initiate a return:
- Contact our customer service within 30 days of delivery
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Package the item securely and ship it back to us
- Wait for processing and refund or exchange
Refund Process
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged product, etc.).
Exchanges
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.
Policy Changes
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting.
Contact Us
If you have any questions about our Return Policy, please contact us at returns@cateyes.com or call our customer service.
Last updated: February 12, 2026